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Frequently asked questions
Minimums, lead times, terms, documentation and returns — the questions purchasing managers ask us before the first order.
Do you have a minimum order?
No account minimum for a first order. Bulk milling starts at one 5 lb pail; custom blends start at a 25 lb pilot batch. Standing programs are set by agreement.
How fast can you ship?
Most bulk milling orders grind and ship within two to four business days. DFW metro deliveries run on our own trucks Tuesday and Thursday; everything else moves LTL or parcel with tracking.
Do you publish prices?
Not on the site. Spice markets move weekly and honest pricing depends on origin tier, mesh and volume. Call 214-226-3012 or send your list and you'll have a written quote in one business day.
Can you match a blend we already buy?
Usually. Send the ingredient statement and, if possible, a 1 lb sample. Bench work runs in 25 lb pilots and takes ten to fourteen business days to approval.
Who owns a custom formula?
You do. Customer formulas are held under NDA, are never sold to another account, and are deleted on written request when a relationship ends.
What payment terms do you offer?
First orders are prepaid by card or ACH. Net 15 or net 30 is available on approved credit after two completed orders and a credit application.
Do you sell to the public?
We are a wholesale mill, but will-call pickup at 4774 Fancher Drive is available by appointment for small orders. Please call ahead — there is no walk-in retail counter.
Can I return product?
Yes, subject to our Shipping & Returns policy: unopened, correctly stored product within 15 days of delivery. Custom blends and private-label runs are made to order and are non-returnable unless defective.
Do you ship outside Texas?
We ship to all 48 contiguous states. Alaska, Hawaii and international shipments are quoted case by case.
Are you certified kosher?
Designated lines carry kosher certification. Ask for the current letter with your quote — we'll confirm whether your specific SKU runs on a certified line.
What documentation comes with an order?
A certificate of analysis and packing list ship with every order. Spec sheets, allergen statements, country-of-origin declarations and insurance certificates are available on request at no cost.
How should we store what you send?
Cool, dry and sealed — under 75°F and away from direct light. Ground spice in an unopened pack holds well for twelve months; whole spice comfortably longer.
Still need an answer?
Call the office at 214-226-3012 during business hours, or email sysadmin@assets.roozspices.com and you'll hear back within one business day.